Fire-grilled chicken chain plans to remodel more than 300 stores over the next few years;
New store prototypes will also fuel growth outside its core market
The re-imagined restaurants are inspired by the changing habits of consumers to enjoy a more digital-forward and contactless experience that was inevitably sped up by the COVID-19 pandemic. The new concept also features a modern interpretation of the brand’s heritage and strengths, including iconography distinct to
“To compete in a COVID and post-COVID world, we knew we needed to create a unique concept that is anchored in technology, accessibility, and modern design elements infusing our brand history to make it easier and more rewarding to be a customer,” said
The new L.A. Mex restaurants come to life with a unique design and innovative features for the most seamless customer experience possible:
All-New Exterior Branding: The new image features a complete re-design of the building exterior, featuring the “Fire Tower” that evokes the feel of the flames that create the brand’s Famous Fire-Grilled Chicken. More comfortable and branded patios give restaurant customers the opportunity to dine outside in the fresh air. Brighter colors, enhanced lighting, and a softer treatment to the logo round-out the exterior package
Embracing Off-Premise Dining: Along with EPL’s traditional drive-thru, the new design supports many modes of off-premise dining. The brand has added GPS-enabled curbside pick-up and has amplified delivery and in-restaurant order pick-up with a new dedicated Pollo To Go digital order pick-up fixture. All off-premise dining modes are driven through a flawless connection with the
Comfortable and Branded Interior: Restaurant customers experience an open and comfortable interior design rooted in the history of the brand yet embracing a modern look and feel. New features, like full digital menu boards and grab-and-go drinks add to a more upscale customer experience.
Fun Touches: The design also contains unique and fun touches based on the brand’s long history and positioning serving fresh “L.A. Mex” cuisine. Pendant lights in the dining room are made from the forks that the EPL Grillmaster uses to cook the chicken over open fire. Entry door handles are shaped to resemble the cleaver that cuts the freshly cooked chicken. Logo art features inlaid murals, and even the wallpaper shows maps of
“The future is now. We’re excited to have officially rolled out our evolved restaurant concept, which brings us to the culmination of our three-year transformation agenda and sets us up for geographical expansion in the years ahead,” said Acoca. “This is the catalyst to eventually get the brand back to 5% annual new unit growth across the
Chief Development Officer
The initial investment to own and operate a single unit is estimated between
A photo accompanying this release is available at:
Source: El Pollo Loco Holdings, Inc.